Hi there! My name is*****'d be happy to help you with this. May I ask your email address please? (only the part after the @ sign). Also, are you accessing your email using a web browser or an email application such as Outlook, Thunderbird, or Eudora?
I see that you have requested SECURE REMOTE Assistance. I will be happy to offer that but there is an additional charge. This may be something very simple that I can help you with right here.
Thank you for that information. IDO you want to have all of your email in your inbox instead of having it in categories like Primary, Social, and Promotions? if that's what you're trying to do, just click on SETTINGS (the icon that looks leek a gear in the upper right of the gmail browser page) and then click on "configure inbox", Please uncheck everything other than Primary and then click on save. That will put all of the emails into one category, Primary.
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I'm sorry. Perhaps I misunderstood. I thought you indicated that you were using the web browser to view your email, meaning that you use either Safari or google to go to mail.google.com. If you were, those instructions would work. Perhaps you are using MacMail instead? I'm not ignoring the battery drain issue. That's a big issue. I just thought it best to tackle one issue at a time. Perhaps we should schedule a remote session after all. It looks as though it is isn't going to be as simple as I first thought. what would be a good time for you? I work a FLEX schedule so I can probably arrange to be here at any time that is convenient for you if I know ahead of time. Please advise.
Perhaps I am still confused. Are you having this problem on your phone or on your MAC computer?
Ok. I finally understand. First, I can't offer SECURE REMOTE ASSISTANCE because we don't have the capability of remotely connecting to iPhones. Second, my first answer was correct. You need to sign into gmail on a computer and do this:
Click on SETTINGS (the icon that looks leek a gear in the upper right of the gmail browser page) and then click on "configure inbox", Please uncheck everything other than Primary and then click on save. That will put all of the emails into one category, Primary. Once you've made changes here, close the app on your iPhone, then re-open it and you should see the change.
You can't change your inbox categories from the Gmail app for iPhone or iPad. It must be done on a computer. Do you have a computer than you can use to make this change? If not, let me know and I will offer a phone call so I can get your account info and login and make the changes for you.
Now that we know how to solve the category problem for your email let's address the battery drain issue.
First, let's shutdown and restart the phone. Restarting is one of the oldest tricks in the book for troubleshooting, but that's for good reason. It often works! So let's start there with the simple things and then move on to others.
Let go and watch carefully to see if you still have an issue. Make a note of your battery life. Then put your iPhone down for a half hour or so. When you come back to it, look to see how much battery life you have. If there is only a minor difference, you're probably okay. If there's a substantial difference then we need to continue troubleshooting.
iOS 9.3.2 has a battery usage utility that lets you know exactly which apps and services are using your battery and how. Let's use it to see where the problem might be
Wait a moment for Battery Usage to populate.
Tap on Last 7 Days to get a broader look at power consumption over time.
It can be tricky to understand, but here's the deal: If you see iCloud Photo Library there, and you've just upgraded, it's a sign you're downloading thumbnails and things should return to normal when you're done. If you see Facebook there and it says 4% on screen and 40% on background, it's a sign something has gone wrong.
At that point, you can force quit the app that is causing the problem and get your power consumption back to normal.
Touch the app card and flick it up and off the screen
If an app appears to be consistently misbehaving, you can try uninstalling and re-installing it.
Please try Step 1 and Step2 and let me know how it goes.
Here are few other things that you can do to improve your battery life.
1. OS 9’s Low Power Mode
iOS 9 has a new feature – Low Power Mode. iOS 9 is said to provide an extra hour of battery life. To get the most out of your battery, start using the Low Power Mode by navigating to Settings > Battery > Low Power Mode and turning it on.
2. If you don’t use the iCloud Keychain, disable it. To turn iCloud Keychain off, navigate to Settings > iCloud > Keychain and toggle it off.
3. Location services use a substantial amount of battery. If you want to turn Location Services off, go to Settings > Privacy > Location Services and toggle it off.
4. If you get a lot of alerts for unwanted events and posts, you are advised to turn your push notifications off. To do this, go to Settings > Notifications and turn off the app that you don’t want to be notified about. This will save your battery life altogether.
5. If you don’t use your phone to track steps and activity, it's s good idea to to turn off the Motion & Fitness feature to save battery life. Go to Settings > Privacy > Motion and Fitness and toggle it off.
6. Spotlight searches all apps and services including Web, music and more. It is constantly running, and indexing the contents of your phone, thus using a lot of battery life. If you rarely use it, consider turning it off by going to Settings > General > Spotlight Search.7. The App Store automatically installs updates for pre-installed apps. If yu want to maximize your battery life you can turn it off and install updates when it suits you, like when you are plugged in to power . To turn off automatic updates go to Settings > iTunes and App Store > Turn off ‘Updates’ from Automatic Downloads section.
8. When you are not connected to a Wi-fi network, your phone is continuously searching for available networks. This can be a HUGE drain on your battery, so when you're away from your home or office and not connected to wifi, turn it off. to do so, touch Settings > Wi-Fi, and slide the Wi-Fi button from On to Off.
9. The same is true of Bluetooth. If yo are not actively using it, turn it off by going to Settings > Bluetooth and slide the Wi-Fi button from On to Off.
Taking the time to make these changes should result in noticeable improvement in your battery life.
Hello! I'm just following up to see if my suggestions helped you to resolve your issue. If so, would you mind taking a moment to rate my service? I'd really appreciate it!. As an independent contractor for just answer, I do not receive credit for my answer and I am not compensated in any way without a rating of at least 3 stars. If they did not hep you to resolve your issue please let me know so I can continue to work with you or "opt out" so another expert can help you. Please let me know your preference. Either way, have a great weekend!
I'm sorry. I've worked very hard to help you but it seems that my efforts have been in vain.
I will opt out and see if someone else can help.