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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6002
Experience:  I have 7+ years of experience in fixing emails issues.
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Perhaps you can help me solve a problem. this morning I

Customer Question

perhaps you can help me solve a problem. this morning I reset my password ***** my Microsoft acc I have since entered my password ***** my Microsoft acc and it rejected it WHY.
Submitted: 5 months ago.
Category: Email
Expert:  Sandy replied 5 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Click the link: https://live.com

And tell me if you're able to login into your account or not.

What program do you use to check your emails on the laptop? Internet explorer, mozilla firefox, safari, outlook, outlook express, Windows Mail, Windows Live Mail or Thunderbird or other.

Expert:  Sandy replied 5 months ago.

Can you please tell me what happens when you click the link to login into your emails?

Please reply back to me at the box given below.

Expert:  Sandy replied 5 months ago.

Are you still there?

Expert:  Sandy replied 5 months ago.

I'm ready to help you with this step by step.

We provide different options to fix the problem: Secure remote support or Phone support.

If you need any one of these, please let me know.

Thank you.

Expert:  Sandy replied 5 months ago.

Please reply back to me at this page.

A. Click the link: https://live.com

And check if you find your emails.

B. If you're not able to find your emails, please reset your account password ***** and create a new password:

Click the link: https://account.live.com/password/reset

And follow on-screen instructions to create a new password.

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