Need Help With Email? Ask Your Email Questions Online
Hello. My name is ***** ***** I will be assisting you today. What email provider are you using, and what email program. Is this on your computer?
you can sign in here? http://mail.yahoo.com
yes, can you login at the above site I linked?
Does it say wrong password? Whats your email address?
do you have this phone number? If so what is it?
For security purposes, please verify the missing digits
complete the phone number ending with 15
(2**) ***- Enter 2 missing digits at index 4 from end 15
If you don't have the phone you'll have to go here https://io.help.yahoo.com/contact/index?page=contact&y=PROD_ACCT&locale=en_US&crumb=dtLSVt1IjQ6#
password ***** sign in ---> forgot password *****> email
Then submit your case
Did you go through the steps to submit a case?
see attached picture, that's where the steps above lead you to
Hi there and welcome
How long ago did you stop with the phone number on record?
ok, an option is to call the number and explain to the person the situation as it should have been re-allocated by now.
Explain that they will be receiving a code when you do the password ***** procedure and if they can give you this,
Then do the procedure, call them for the code, enter it in on the computer and you can then reset the password.
its (2**) ***
The one you said ended in 19
there is no further escalation, but what did the person say when you called?
an option is to call the number (your old number) and explain to the person the situation as it should have been re-allocated by now.
ok... for a additional service I can call it instead. It's an additional fee so please accept it and I will call for you.
ok, then Unfortunately you are not going to be able to recover this account unless you can remember the password. It is extremely important that you keep your recovery options up to date since that is your only way back in if you don't have the password. Yahoo being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.
I am sorry to have to tell you this but unless you can remember or get access to the correct password ***** is no way back in. Yahoo states the following "When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. "
So unfortunately there are no options left since you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year yahoo has completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.
Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again.
It would be greatly appreciated if you could rate my reply to you by clicking 3 stars are more. I of course understand this is not good news but you are just rating me personally and not yahoo, their policies, or the situation itself.
no, no live support at all. Remember it's a free email service they use.
And do not use any numbers you find on Google, they are scams people use to try to get your details
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit