How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I have had 2 Chrome Gmail accounts 10 years. Somehow Firefox

Customer Question

I have had 2 Chrome Gmail accounts for over 10 years. Somehow Firefox Mozilla became my browser and google Chrome was eliminated from my computer I can still access my Emails by goind though Chrome but then that crazy gal wants me to rein-roll. When I try to enroll in my accounts they observe that my name and password ***** already been used. I really don't want to enroll under another name unless I have to.
thanks Arnold ***@******.*** ***@******.***
P.A. I'm going to check for virus
Submitted: 5 months ago.
Category: Email
Expert:  Barun replied 5 months ago.

Hi, and thank you for asking your question.

Just to clarify, are you not able to access your emails for one or both of your Gmail accounts now?

May I connect with you remotely to troubleshoot the issue now?

Please reply back to me below; thank you.