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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can not receive my email, but am on Internet

Customer Question

I can not receive my email, but am on Internet
Submitted: 5 months ago.
Category: Email
Expert:  sudipto_dutta replied 5 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be helping you today, can you tell me if you can access your Gmail account or not ?

Customer: replied 5 months ago.
I can access it
Expert:  sudipto_dutta replied 5 months ago.

Can you send email ?

Customer: replied 5 months ago.
although a record of the sent does not return to me
Expert:  sudipto_dutta replied 5 months ago.

OK, open Gmail once more and then look at the bottom just below the email list ends, at the left side and let me know, how much space is left.

Customer: replied 5 months ago.
Ok back in 45 min , will you be accessible ?
How much is this costing me?
Expert:  sudipto_dutta replied 5 months ago.

As far as I can see the charge you selected is $36 only.

Customer: replied 5 months ago.
Ok can u work with me in one hour when I return ?
Expert:  sudipto_dutta replied 5 months ago.

Sorry, I will be offline at that time. Don't worry I am opening the question so that other experts can help you.

Customer: replied 5 months ago.
How do I proceed withothers
Expert:  Barun replied 5 months ago.

Hi, please leave me a reply on here when you are available next, and we will take this further. Thank you.

Customer: replied 5 months ago.
Ready to keep
Working at getting email help
Customer: replied 5 months ago.
Can we begin again
Expert:  Barun replied 5 months ago.

Hi again; sorry, I have gone off for the day now as well, and so will open up your question to our other experts now. Thank you.

Expert:  Jess M. replied 5 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Do you still need help with this problem?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 5 months ago.
need help
Expert:  Jess M. replied 5 months ago.

Can I remotely access your computer so that I can directly check the problems and fix them while you watch?

Customer: replied 5 months ago.
No
Expert:  Jess M. replied 5 months ago.

Ok, but remote access is a safe and faster mode of help. But we can continue with this chat mode if you like to.

Now, how do you access your Gmail account? Are you using a web browser? If yes, which browser? If no, what email program are you using to access the Gmail account?

Customer: replied 5 months ago.
Going on mail.google.com
And it pops up .
Expert:  Jess M. replied 5 months ago.

Are you using Internet Explorer, Firefox or Chrome to go to mail.google.com?