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Hi my name is ***** ***** I can assist you. Are you using a e-mail client to download your Hotmail or are you using the webmail?
Also, the(###) ###-####phone number is ***** scam. Don't give them any money.
Do you go to outlook.com to see your e-mail?
Got it. You'll need to go to the outlook.com website to change your Junk E-mail settings. If you can bring up Safari and type in http://outlook.com in the address line, log in to the site with your e-mail address and password.
Let me know when you've logged in.
There should be a gear icon in the top right. Once you click on that, go to Options.
It does cost an additional $15 fee for phone support. Would that work for you?
Is there an icon with 3 dots in the top right?
We are basically looking for the settings Junk E-mail > Filters and Reporting.
Is that in the Outlook App?
If you go to the actual website https://outlook.com through Safari, it will give you more options to control your Junk E-mail.
You might try setting the Junk Filter to "Exclusive".
You will still see e-mails from user that are not in your contacts or safe senders list in Junk E-mail folder and you can add them on a case by case basis. That will dramatically cut down on the spam in your Inbox.
That is best way to lock down your e-mail to stop receiving spam. The paid version of Office 365 has some added features but that's all there is for the free accounts. It looks like there was only $30 attached to this question.
The phone call would've been $15 extra. The free accounts give you fairly limited options when it comes to the e-mail accounts. I pay $10 a month for Office 365 and I rarely get spam. I also get Office with that subscription. I would highly recommend it.
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