Hi, I'm Sandy and I look forward to help you today.I'm sorry about the issue.
May I connect with you remotely (over secure network session) to check/fix the issue directly?Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau websitehttp://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
There won't be any monthly option unless and until you ask for it.
What program do you use to check your emails? Internet explorer, mozilla firefox, safari, outlook, outlook express, Windows Mail, Windows Live Mail or Thunderbird or other.
May I connect with you remotely (over secure network session) to check/fix the issue directly?
Once you accept the secure remote support offer, please click the link:
Scroll down on that page and click "I Agree".
Download/allow and run this program to start secure remote session.
If you do not like remote support session, I will help you in the question and answer session.