Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you
Could you please let me know the part after @ in your email id that have the issue for example @ yahoo.com?
Are you using any email application to access this email account,if so which one (Microsoft outlook,Windows live mail,Mozilla Thunderbird...)
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Note: - Please reply using the box below.
Thank you for the details.
Are you able to access your bigpond email using web browser (Edge,Internet explorer,Firefox...),if not please click on this link and see if you can login successfully :- https://www.my.telstra.com.au/myaccount/home
let me know
Sir please answer my above questions so that i can help you better.
Sir checking to see whether you still need my help.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your email let me know when you could be online i will help you fix the problem.