Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
How long ago did you lose your contacts and info? And when you hired the company to fix it, did you take your computer to them or did they connect to your computer via a screen sharing session?
Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.