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Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
Peggy, it is not likely you are the victim of identity theft, they would have gotten into more things most liekly.....sounds like you locked your self out of your account.
you did not mention anything other than hotmail, how would i know? And I can help from the technical side of things, to make sure it doesnt happen again and clear your PC. SO you want no help, correct?
if you don't take steps to clean the PC, its going to happen again, just saying. Take care.