Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please answer the below questions.
Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Mozilla, Google Chrome.
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Note: - Please reply using the box below.
Ma’am please answer my above questions so that i can help you better.
Are you receiving any of my emails?
I didn't get any of you replies except the question you posted.
Could you please answer the below questions.
Yes, I am receiving your emails, but I cannot send any emails.
I think you fixed it John!
I just sent a test email to myself, and it worked! Do you know what may have caused this issue?
I appreciate you.
I didn't do anything.It might be a temporary issue which got fixed by itself.If you have another email account send a test mail to that one and check it.
Let me know
Yes, it seems to be working with another email account. Thank you. ***** please not be charged the $42 since nothing was really done? Thanks John.
You are welcome.I will request customer service to close the question and refund the amount.
Thank you so much.
You sound like a great guy, and very intelligent.
I wish you the best,
You are welcome.