Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Are you using Windows Vista, 7, 8 or 10?
Please let me know by replying to me here so that I can help you further.
Please go to this link, it will detect it for you:
Also, can I remotely access your computer so that I can directly check and fix the issues while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Ok, then we can proceed in this chat mode instead of remote access. Please tell me which version of Windows you are using.
I already told you how, but I believe you might missed the part of the reply.
In that page it will tell you your OS version
Under Operating System, please tell me what is listed there so that we can proceed.
Oh I am very sorry about that. Are you sure you do not want to continue with this? The rating is disabled since I have not provided an answer yet. I am still here to help you if you wish to continue.
If you want to discontinue the question and have a refund, here is the link about refunding:
Thank you for using our service.
I understand. But at this time, you place a deposit so you need to request for a refund so that that deposit will be refunded.
Or do you want me to request it for you?
Yes, that is correct. Any deposit after the initial charge of 5 will be refunded.
I will close this question now and request for your refund.