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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have been able to access internet and receive email, but I

Customer Question

Hi, I have been able to access internet and receive email, but I am not able to send email from this computer
Submitted: 8 months ago.
Category: Email
Expert:  Kamil Anwar replied 8 months ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 8 months ago.
I am not comfortable with remote access as I have been stung before. My Mac is a relatively new one, I have not adjusted any settings
Expert:  Kamil Anwar replied 8 months ago.

No problem. Who is the email with?

Customer: replied 8 months ago.
telstra bigpond
Expert:  Kamil Anwar replied 8 months ago.

Please click Window -> Connection Doctor and tell me what does it says for SMTP?

Customer: replied 8 months ago.
Thanks for your time. I think it probably safer if I just go to an apple store
Expert:  Kamil Anwar replied 8 months ago.

I can fix the issue in 10 minutes, and this site is called JustAnswer, rated as A+ with BBB. I can also instruct you via chat here but again it is your choice and i am happy with whatever you decide. If you want me to assist feel free to send a response here.