Hello & Welcome to JustAnswer. Thank you for your question.
May i connect with you remotely to troubleshoot the issue directly? Thanks
No problem. Who is the email with?
Please click Window -> Connection Doctor and tell me what does it says for SMTP?
I can fix the issue in 10 minutes, and this site is called JustAnswer, rated as A+ with BBB. I can also instruct you via chat here but again it is your choice and i am happy with whatever you decide. If you want me to assist feel free to send a response here.