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Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 1310
Experience:  Systems Administrator
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How do I "add" an E-mail address entry to "Tools / Options /

Customer Question

How do I "add" an E-mail address entry to "Tools / Options / Security / Passwords / Saved Passwords" ?
Each of my 3 computers are different.
Submitted: 5 months ago.
Category: Email
Expert:  Byron replied 5 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Which Internet browser are you using on the three machines?

Expert:  Sandy replied 5 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

What operating system are installed on these three computer?

Do you want to update your email address password ***** the 3 computer?

What program are you using to access your email on these three computer?

Expert:  Byron replied 5 months ago.

Sorry for the distraction.

Which Internet browser are you using on the three machines?

Can we do a screen sharing session and troubleshoot this together?

Customer: replied 5 months ago.
Oh, I thought I was using "Thunderbird" E-mail client support only. Anyway Thunderbird 45.1.1
Expert:  Cody replied 5 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Expert:  Sandy replied 5 months ago.

Thunderbird team do not provide any support.

I'm ready to help you with this step by step.

May I connect with you remotely(over secure network session) to check/fix the issue directly?

Secure Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Expert:  Sandy replied 5 months ago.

A. If you want to configure your email account with Thunderbird, please open Thunderbird.

Click Email section.

On the new page, please choose "skip this and use my existing email address"

Enter your name, email address and password ***** configure your email account.

B. If you want to add second email account to thunderbird:

Select File-New-Existing Mail Account from the menu bar and follow the instructions in the linked article.

C. If you want to enter new password ***** Thunder email account settings:

The only way to change a password ***** by the password ***** is to delete it, close and restart Thunderbird, get prompted for the new password ***** next time it needs it, and then tell it again to save that password.

You can delete the password ***** a Windows installation using menu path Tools -> Options -> Security-> Passwords -> View Saved Passwords then selecting the password ***** then pressing the Remove button.

Restart Thunderbird and enter new password.

If you have other issues, please let me know.

If you need secure remote service, please let me know.

And if you can take a second to rate my service(click stars at the top of the screen and click Submit), that would be greatly appreciated. You can continue working with me even after rating.

Customer: replied 5 months ago.
This is not my question. I have been using "Thunderbird" for many years (when it was integrated with the browser before "Firefox"). I am just try to get my "Tools / Options / Security / Passwords / Saved Passwords" in sync on 3 computers.
Expert:  Sandy replied 5 months ago.

Open Thunderbird.

Hit ALT key on the keyboard.

You will see menu bar at the top.

Choose Tools.

If you're not able to see Tools, hold down ALT key and press letter T.

And then go to Options / Security / Passwords / Saved Passwords.

And you can remove this password.

Restart Thunderbird and enter new password.

Please take a second to rate.

Customer: replied 5 months ago.
Sorry, this does not solve my problem.
Expert:  Sandy replied 5 months ago.

May I connect you over secure remote session and help you step by step quickly.

Customer: replied 5 months ago.
No thanks - Thanks for trying.
Expert:  Sandy replied 5 months ago.

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=20e5be7b-ab18-43c4-adf0-c32e45561403

Scroll down on that page and click "I Agree".

Download/allow and run this program to start secure remote session.

Expert:  Sandy replied 5 months ago.

May I call you on the phone.

Customer: replied 5 months ago.
How do I get my $47 back ?
Expert:  Sandy replied 5 months ago.

I'm sorry, I'm out of ideals. I'm opting out and leaving it for other experts. Please allow other expert to answer this question once. You can ask for refund anytime. Thank you.

Expert:  Cody replied 5 months ago.

If you would like a refund, you'll need to contact customer service.

I can help remotely at no extra charge if you'd like.

Customer: replied 5 months ago.
No thanks - Thought this process would be simple - Apparently not.
Expert:  Cody replied 5 months ago.

ok no problem