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Hello my name is***** will be assisting you today. I will try my best to help you
Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
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Sir/Ma'am checking to see whether you still need my help.
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Can you go into your iPod settings and go to Mail COntacts and Calenders.
Find you're email account and delete it
Click 'Add Account' and re-add it, this fill fix the issue.