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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am trying to create an account but it will not accept my

Customer Question

i am trying to create an account but it will not accept my e-mail address.my address is***@******.***. Please help me.Marilyn Rebert
Submitted: 5 months ago.
Category: Email
Expert:  Cody replied 5 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 5 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 5 months ago.
I do not want to pay an additional 39 dollars
Expert:  Cody replied 5 months ago.

What account are you trying to create?

Customer: replied 5 months ago.
My son is incarserated in Pa. He has purchased a tablet and I need to create an account.I am trying to use my present e-mail address but it is not being accepted.It is a valid address
Expert:  Cody replied 5 months ago.

You're creating an account on the tablet? Are you signed in already?

Customer: replied 5 months ago.
I am trying to create an account on my computer so that I can provide money for him to e-mail me on his tablet.The only thing that is not being accepted is my current e-mail address that I use on my computer The message is that this is not a valid address.
Expert:  Cody replied 5 months ago.

are you on a website creating this account? If you're creating an account on the computer itself, it has to me a Microsoft account.

Customer: replied 5 months ago.
what is a microsoft account?
Expert:  Cody replied 5 months ago.

@hotmail.com @outlook.com Like that