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Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Is this your new computer a Mac or Microsoft Windows laptop?
Click "Not in My Library" to view purchased content that isn't on your computer.
Find the item that you want to download, then click the Download icon in the upper-right corner. Your song downloads to your library.
And if you can take a second to rate my service(click stars at the top of the screen and click Submit), that would be greatly appreciated. You can continue working with me even after rating.
I'm following up with you to see how everything is going.Do you still need help with this?
If you have any other query regarding this issue, please do not hesitate to let me know.
Else, please take a second to rate my service by clicking the stars at the top of the screen then submit.
Thank you, ***** *****