Hi Denise. My name is***** you for your question and the opportunity to assist.
Is this the Windows login on a Windows 10 computer?
Can you tell me the email address that is showing on your login screen?
Just to verify, your computer is running Windows 7?
On your login screen, just above where you enter your password,
does it show your email address?
Hi there! I'm sorry Byron has opted out but my name is ***** ***** I would be happy to help you with this.
Please give me just a moment to type out clear detailed instructions for you.