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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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My email company says I need a Brosing & cache story

Customer Question

My email company says I need a Brosing & cache history cleanout. What is happening is starting an Email message the sign in screen keeps coming on therefore stopping what I'm writing. As I type I have to keep clicking "draft " to save what I'm typing.
Submitted: 11 months ago.
Category: Email
Expert:  Bryan replied 11 months ago.

Hi, and thank you for asking your question.

Are you using Internet Explorer, Mozilla Firefox, Google Chrome or Safari as your browser?

May I connect with you remotely to troubleshoot the issue now?

Please reply back using the box below; thank you.

Expert:  Bryan replied 11 months ago.

Please do not open up duplicate questions for your issue, but reply back to me on this page now (using the Reply box below.)

May I connect with you remotely to troubleshoot the issue now?

Customer: replied 11 months ago.
You already have 44.00 plus 5.00
Expert:  Bryan replied 11 months ago.

Please ignore the automated remote offer on this page; the remote session will come at no extra charge.

Let's get started with the remote session now, so that I can troubleshoot the email issue for you. Please open up the following link:

https://ja.screenconnect.com/?Session=d52b024f-f189-4dd3-8ef9-57e193c5ba79

On the page that opens up, click on the arrow next to "Join session."

Follow the on-screen prompts to download and open/run the remote file, and we will be connected.

Expert:  Bryan replied 11 months ago.

You have gone offline again, so I have closed out the remote session now. Leave me a reply on here when you are back on, and we will continue further. Thanks.

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