Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Joanne.
Microsoft does not provide any type of on site support.
There are many 3rd part support options locally, as well as online based.
I can help you here with your problem via a secure remote session (I would work on your computer while you watch me on your screen), or via phone (I am US based) or I can recommend a local tech service for you.
Let me know how you'd like to proceed, and a detailed description of the problem if you can, so I can give you a better estimate.
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.