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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1706
Experience:  Computer Software Support Specialist for more than 10 years
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Unable to log into my yahoo account.

Customer Question

unable to log into my yahoo account.
Submitted: 10 months ago.
Category: Email
Expert:  Kamil Anwar replied 10 months ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 10 months ago.
Expert:  Kamil Anwar replied 10 months ago.

I sent the request for remote service. Please accept it then follow steps here to connect with me. Thanks

Customer: replied 10 months ago.
no
Expert:  Kamil Anwar replied 10 months ago.

No problem then we can continue here. What is your Yahoo email address? Thanks

Customer: replied 10 months ago.
Expert:  Kamil Anwar replied 10 months ago.

Please type me the complete number that ends in 84

Customer: replied 10 months ago.
Expert:  Kamil Anwar replied 10 months ago.

a messsage has been sent to you with a code in it, type that code to me here.

Customer: replied 10 months ago.
didn't get the message
Expert:  Kamil Anwar replied 10 months ago.

Is this a cell phone number?

Customer: replied 10 months ago.
it is. the number again.(###) ###-####
Expert:  Kamil Anwar replied 10 months ago.

Can you power your phone on and off and then see?

Customer: replied 10 months ago.
ok
Expert:  Kamil Anwar replied 10 months ago.

Let me know.

Customer: replied 10 months ago.
still no code
Expert:  Kamil Anwar replied 10 months ago.

Before you contacted us, did you already try requesting a code?

Customer: replied 10 months ago.
all i got was a red circle with a red line across the middle. could this be a virus?
Expert:  Kamil Anwar replied 10 months ago.

I am not sure about the red line it could be a virus but from my side the request went fine. I would suggest that we wait 48 hours before re-trying. They may have put a block in place to prevent further attempts from requesting the code.

Customer: replied 10 months ago.
Ok, thanks.
Expert:  Kamil Anwar replied 10 months ago.

Welcome.