Hi, I'm Sandy and I look forward to help you today.I'm sorry about the issue.
May I connect with you remotely(over secure network session) to check/fix the issue directly?Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau websitehttp://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
Once you accept the secure remote support offer, please click the link:
Scroll down on that page and click "I Agree".
Download/allow and run this program to start secure remote session.
Please reply back to me at the box given below.