Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
What browser Firefox, Chrome, IE etc. and what email are you getting this error on Outlook, Gmail, etc?
Does it only happen when you use the AOL browser?
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.
Okay, lets do these steps to resolve your issue. Just remember, they have to be done in order.
Once completed, then run through the steps on this link next:
This should resolve your issue. If you get stuck at any point, let me know.
If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin
I will be here all weekend if you want to finish up. I apologize about the delay.
Is it still 'glitching' on you?
No, you are not being charged again. It is a reminder for people who prefer that method only.
If the above didn't work, (please ensure you used both links, 'in order', not just the shut down utility link.
it has to be done by using the first link, then the second) there can only be a couple of more reasons it may
be doing this.
If your hot keys are enabled, it may be that your keyboard 'thinks' that is the command you are hitting. You
can disable them by doing the following for Windows 10 by following this link:
Please read at the bottom of this article as it will tell you the hotkeys you will be losing as well so you can make
an informed decision if this is right for you.
Also, have you tried using another keyboard and/or mouse?
If you are on a laptop, the sensitivity may be up way to high.
There is always the option of uninstalling and reinstalling the program as well. You can do this for windows 10
by using this step by step guide from AOL on this link:
If all else fails and you have tried all of these resolutions to no avail, you can contact AOL about this as well by using the link below:
Their number is *****
They will respond in 24/72 hours for email, so the number may be faster. Nothing in their help section reflects this issue. Only hotkeys and hardware possibilities. If the hardware/hotkeys are not helping, this may be on their end if it is only happening in AOL.