Hi, and thank you for asking your question.
Are you using Windows XP, Vista, 7, 8 or 10?
May I set up a secure remote session to troubleshoot the issue with Windows Live Mail now?
Please reply back using the box below; thank you.
PS: Please ignore and close out any remote assistance offer if it shows up on this page anytime; it's sent by the site, and not by me. The remote session will come at no extra charge, and once you reply back to me below, I'll follow up with further steps to connect thereafter.