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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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U have had a gmail a/c 3 years but dont seem to be able to

Customer Question

U have had a gmail a/c for over 3 years but dont seem to be able to open it
The email address is***@******.***
Can u help please
Submitted: 5 months ago.
Category: Email
Expert:  Viet - Email Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when accessing your gmail email address at the gmail.com website?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
not that I can see
Wndowsxp I think
To morrow may be better around 12noon Sydney time please as my secretary will be in & she knows more
Expert:  Viet - Email Tech replied 5 months ago.

I can help you right now. Can I connect remotely to your computer and fix this issue directly for you right now?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
please
Expert:  Viet - Email Tech replied 5 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=dbd86f3f-74d4-4999-abb5-4513f34521de

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 5 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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