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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 36869
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Aol does not recognize my pass word

Customer Question

Aol does not recognize my pass word
Submitted: 11 months ago.
Category: Email
Expert:  Jess M. replied 11 months ago.

Hi David, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you on a Windows computer or a Mac?

Can you please tell me your AOL username (before the @aol.com part) so that I can check your recovery options?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Expert:  Viet - Email Tech replied 11 months ago.

I have resolved your AOL email issue via phone call support (in your previous question.) If you need help with anything else, please come back any time. Thank you very much.

Expert:  russell-cssm replied 11 months ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (http://www.justanswer.com/email/9rilm-aol-does-not-recognize-pass-word.html). Thank you, ***** ***** Customer Support Team.
Expert:  jinsmn replied 11 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

Expert:  Viet - Email Tech replied 11 months ago.

I have resolved your AOL email issue via phone call support (in your previous question.) If you need help with anything else, please reply at the box below any time. Thank you very much.

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