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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am technologically challenged. I have Windows 7 with

Customer Question

I am technologically challenged. I have Windows 7 with Mozilla Firefox. When I click on the blue & orange globe to open all I get is my email page. When I move the cursor off the box, everything disappears. Please help me.
Submitted: 5 months ago.
Category: Email
Expert:  Dustin replied 5 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

It sounds like you may have a virus, or else firefox is corrupted and needs to be repaired.

How long ago did this issue start?

And also, are you able to access the internet normally with internet explorer on the same computer?