I'm sorry about the issue. What kind of account is it?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
What happens when you sign in your yahoo email address at the yahoo.com website? What's the error or message?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,