Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Have you been using a Windows computer or a Mac in accessing your Yahoo Mail account?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Now, how do you access your Yahoo Mail on your Mac? Were you using a web browser like Safari? Or were you using the Mail app, the one with the postage stamp on the dock?
Can you please tell me the part of your email address BEFORE the @yahoo.com? I need to check your recovery options.
By the way, I tried to accept your request for Secure Remote Assistance but there was failure from your end. Once the error is corrected, I can accept the offer and we can start the remote session.
Thank you. Please give me a moment.
I have checked for your recovery options but you only provided your mobile number which is now inaccessible. In this case, your last and only option left is to submit the account recovery form to convince Yahoo that you own the account.
If we can do the remote access session, I can help you submit the form.
I am just trying to help but the procedures to recover the account requires you to submit the form, I cannot do it for you.
Here is the link about refunding:
Thank you for using our service and I hope you are able to recover your account.
I sent you the link for the procedures to process the refund. I will also request a refund for you now which will close this question.