Hi Isaac! Let's check first just to make sure Outlook is not configured to download all email in plain text.
Once you've checked that out, kindly let me know what you've found!
My apologies! I misread your initial problem description and thought this was Outlook 2013. I am on the same page with you now.
By chance, do you use AVG antivirus?
Got it. Let's see what might be interfering with receipt of your message.
Please navigate to “Tools->Options->Other->Advanced Options->Add-ins Manager…” and kindly let me know which, if any, add-ins are currently enabled.
Thanks for the information, and no problem. At your convenience, please come back to my.justanswer.com, and we'll continue troubleshooting with you!
Let's start Outlook in Safe Mode and see if it fixes the problem for new incoming messages (note that already-downloaded messages will not change). To do this, click START and then type outlook.exe /safe into the search box. This should open Outlook where you can check for new messages. Please let me know if it makes any difference; if so, we'll work to track down exactly what's causing the problem.
Yes, I believe you're correct -- and due to some of the encoded information (specfically "X-Antivirus: avast! (VPS 160615-1, 06/15/2016), Inbound message X-Antivirus-Status: Clean") -- I'm thinking Avast is intercepting the messages as they arrive in Outlook and transcoding them all to plain text. That's why I was curious if Safe Mode would get around the issue, because it would load Outlook w/o the Avast plug-ins and we could confirm or rule out Avast as the problem.
AVG experienced a similar issue not too long ago, which is why I asked if that was the antivirus you were using. I'm not aware of such problems with Avast, but it definitely seems to be a local PC problem which indicates there is something tied into Outlook that has become problematic.
Do try out Outlook in Safe Mode when you can, and let me know what you find!
Okay, let's try another method. Please press and hold down the CTRL key while you double-click to open Outlook.
Sure! My email address is***@******.***.
Hi , I can help you out in it. Can you check and see if you can view all the letters in MS word ? To confirm if entire MS office is having a problem or just outlook.
I think you need to do this as shown in image below. Let me know if that works :)
Did this help ?
In outlook 2003 please follow this instruction :- Open the message (double click)-> Actions-> Other Actions-> Encoding
If above workaround doesn't work then try this and restart you outlook :-
-Open outlook-open tools-open options-open mail format-under "comose in message formate choose" HTML
Can you try updating your outlook ?
Alright. Thank you ! Have a great day ahead.
are these messages perhaps coming from aol addresses ?
there was an old known problem with aol sending attachments to older versions of outlook where it would use its own compression which outlook could not uncompress. the only solution was to ask the sender to send to you in plain text format
or at this point to upgrade the outlook.