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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can log on,forgot password. I am not that computer

Customer Question

I can log on,forgot password. I am not that computer knowable.Just got this one.
Submitted: 5 months ago.
Category: Email
Expert:  Chris L. replied 5 months ago.

Hello, Is this the password ***** your email or something else?

Customer: replied 5 months ago.
Try to log on to new computer
Expert:  Chris L. replied 5 months ago.

Ok is this a windows computer or a mac computer?

Customer: replied 5 months ago.
Mac
Expert:  Chris L. replied 5 months ago.

Ok and have you tried using a capital letter for the l? for example Ladyvet90

Customer: replied 5 months ago.
Sorry Windows
Expert:  Chris L. replied 5 months ago.

Ok, did you think the password ***** Ladyvet90?

Customer: replied 5 months ago.
Expert:  Chris L. replied 5 months ago.

Great, and did you write it down with upper or lower case letters? Because even one letter that is meant to be uppercase that you type in lowercase would be wrong.

Customer: replied 5 months ago.
can i just change it all together
Expert:  Chris L. replied 5 months ago.

We will likely need to get you logged in first, which version of windows do you have?

Customer: replied 5 months ago.
The latest
Customer: replied 5 months ago.
Check ms mccoy70
Expert:  Chris L. replied 5 months ago.

Go to the following link https://account.live.com/password/reset

See if you can reset your password.

Expert:  Chris L. replied 5 months ago.

This link will help you reset if you created a microsoft account when you set the computer up, something like***@******.*** for example

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