How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31187
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now
A new question is answered every 9 seconds

I am having problems with printing out my email from outlook

Customer Question

I am having problems with printing out my email from outlook - looking at print preview, it only shows 1 page when there is more than one, even when I don't do print preview, it doesn't print everything.
Submitted: 5 months ago.
Category: Email
Expert:  Richard replied 5 months ago.

Hi there and welcome Lorna

Can you open firefox please and go to this link

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Click on the blue Refresh Firefox button.

Once done, go to outlook and tell me if it now prints correctly.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.