How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have an account I can't access bc I kept attempting to

Customer Question

Hi I have an account I can't access bc I kept attempting to remember my password. I tried numerous times to submit info but it's not enough info and I can't remember info from 7 years ago especially a Xbox credit card I used which I don't have any more. I want to keep the same account bc I have my lawyer info and some other info on there . How can I reset if your asking info I can't remember?
Submitted: 11 months ago.
Category: Email
Expert:  Jason Jones replied 11 months ago.


I am the person that will be helping you today.

Which account do you need help with?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 11 months ago.
It's my msn account
Expert:  Jason Jones replied 11 months ago.

If you cannot recall enough information about the account, they will not let you recover it. Have you ever used the MSN account to purchase items with?