Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you
Are you using a Mac or Windows PC?
Have you tried any other web browser to see if you can transfer using it?
Note: - Please reply using the box below.
Please download Firefox using this link : - https://www.mozilla.org/en-US/firefox/new/ Once its downloaded install it then try to transfer using we transfer.
Let me know the result
Let me know if you have any trouble opening the link i gave above or installing it.
Thanks for the update,In that case we can reset safari browser to do that please follow the instructions.
1.Open your Safari web browser then Click on Safari in your Safari menu, located at the top of your screen.2.A drop-down menu will now appear. Choose the option labeled Reset Safari3.A warning dialog will now appear detailing the items that will be removed.4.Click the button on the dialog labeled Reset to complete the process.Your Safari browser will now restart automatically after that try we share again and let me know the result.
I believe its the same location in ipad too but if you want i can remote access to your iPad and do the necessary for you.It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.