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rafalima87
rafalima87,
Category: Email
Satisfied Customers: 5
Experience:  Software Development Engineer II at Amazon.com
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Disconnected from my tech How to reconnect? 5:01pm

Customer Question

disconnected from my tech ***** ***** How to reconnect? 5:01pm
Submitted: 5 months ago.
Category: Email
Expert:  rafalima87 replied 5 months ago.

My name is ***** ***** I'll be assisting you today. What is the problem you are having?

Customer: replied 5 months ago.
OMG...this is the 3rd time I've written this! I recently bought a Galaxy 7. I had aniPhone 4s. I want to transfer photos, contacts, etc. from iPhone to Galaxy. I cannot get into iCloud to retrieve info, even though I have CONTINUALLY reset my password, as per the prompts.
Customer: replied 5 months ago.
I need Apple ID and password ***** get into the cloud. The Apple ID I entered, I believe, was correct. I thought my password ***** too. That's what I've been resetting with no results.
Expert:  rafalima87 replied 5 months ago.

Do you still have access to the phone? Are all the pictures on the phone, or only on iCloud?

Customer: replied 5 months ago.
I think they're only on the phone. I do have the phone here.
Expert:  rafalima87 replied 5 months ago.

You can also install google photos app on the iPhone, this app can upload all your pics to the cloud securely and then you can access them on the Android. Have you tried this yet?

Customer: replied 5 months ago.
Rafael...any luck?
Expert:  rafalima87 replied 5 months ago.

Did you try google photos, it is a better app in my opinion to back up your photos. If so, were you able to get your photos?