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Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 30281
Experience:  Over 15 year experience in Email Systems and Programs
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I have ben away from home days (no backup but on holiday)

Customer Question

HI, I have ben away from home for 10 days (no backup but on holiday) yesterday my Mail came up with an error message (I don't recall) but today there is no Mail ... cannot access Mail at all.... any suggestions?
Many thanks *****
Submitted: 4 months ago.
Category: Email
Expert:  Richard replied 4 months ago.

Hi there Geoffrey and welcome

Can you tell me please exactly what happens now when you try to access mail please?

Customer: replied 4 months ago.
nothing, I can't open it at all
Expert:  Richard replied 4 months ago.


Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.