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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I need some very detailed help with Windows 7 Live mail. I

Customer Question

I need some very detailed help with Windows 7 Live mail. I have tried repairing the program and moving the store file but nothing works. I think I know the problem but don't know how to fix it.
Submitted: 10 months ago.
Category: Email
Expert:  Cody replied 10 months ago.

I would you backup the Windows Live Mail folder, then reinstall the program.

The folder can be found at %userprofile%\AppData\local\Microsoft\Windows Live Mail

Expert:  Cody replied 10 months ago.

Go to start men --> my computer --> type this in the address bar %userprofile%\AppData\local\Microsoft\Windows Live Mail

Then copy that Windows Live Mail folder to someplace else.

Uninstall Windows Live Mail.

Reinstall it, then copy the folder back to its original location

Customer: replied 10 months ago.
I have been working with this all day and I think I screwed it up myself! I was trying to find out what was in the Mail.MSMessenger file and didn't uncheck the "Always Use" box. It re-assigned the open file to notepad.I think I can go on if that file opening was corrected.
Customer: replied 10 months ago.
I am using a different file location than the default
Customer: replied 10 months ago.
The Live Mail folder I am using is all screwed up but I can rebuild it from importing from store files. I just can't get the program to work with this problem.
Customer: replied 10 months ago.
I can do what you are suggesting but I think we still need to get the file default corrected on the computer
Customer: replied 10 months ago.
What do you think??
Customer: replied 10 months ago.
How do I get out of this screen to try anything??
Customer: replied 10 months ago.
Are you still there???
Customer: replied 10 months ago.
You Haven't answered any of my questions!!!!!!!
Customer: replied 10 months ago.
Typically this does not work BECAUSE THE PROBLEM i AM HAVING IS WITH MY E-MAIL!!!