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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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In my personal folder some how I deleted all of my emails

Customer Question

In my personal folder some how I deleted all of my emails that were important and I would like to know if I can retrieve them they were in a folder with my name
JA: Just to clarify, what email service provider are you using?
Customer: AOL which was verizon
JA: What troubleshooting have you tried?
Customer: I tried looking for them in search
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Just that I would be so greatful. I had some very important e-mails that I need
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Submitted: 11 months ago.
Category: Email
Expert:  Jason Jones replied 11 months ago.

Hello,

I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Customer: replied 11 months ago.
Firefox aol
Customer: replied 11 months ago.
Hello are you still there
Expert:  Jason Jones replied 11 months ago.

When did you delete the emails?

Customer: replied 11 months ago.
It had to have been early this morning or late last night
Customer: replied 11 months ago.
Hello
Expert:  Jason Jones replied 11 months ago.

Thank you for the update. After you delete the emails, they are sent to your Trash/Deleted folder. Please, look in that folder to see if the emails are there. Are they?

Customer: replied 11 months ago.
No they aren't I checked
Expert:  Jason Jones replied 11 months ago.

Do you have a free AOL account or a paid account?

Customer: replied 11 months ago.
free
Expert:  Jason Jones replied 11 months ago.

If they are not there, there is not much more you can do. I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

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