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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35232
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Help ! How do I install a trash bin on my aol ? Yesterday I

Customer Question

Help ! How do I install a trash bin on my aol ? Yesterday I accidentally deleted all of my sent emails. I need to recover the sent emails through the trash bin.
Submitted: 5 months ago.
Category: Email
Expert:  Viet - Email Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Do you mean you do not see the Trash bin?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
Windows XP. Cannot allow a remote access. Please provide written instructions.
Customer: replied 5 months ago.
I do not see a the trash bin icon on my aol. I don't believe I've ever seen on my aol a trash bin icon.
Customer: replied 5 months ago.
Are you still there Viet ?
Expert:  Viet - Email Tech replied 5 months ago.

I'm sorry. With remote support, you can see everything on the screen, and we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Expert:  Viet - Email Tech replied 5 months ago.

Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Otherwise, I will provider written instructions.

Do you go to the aol.com website to use email? Or do you use the AOL Desktop program? etc.?

Please reply at the box below and let me know your option; we guarantee our service. Thank you.

Customer: replied 5 months ago.
Sorry cannot allow remote access. Please provide written instruction. I use the aol.com website to access my email.
Expert:  Viet - Email Tech replied 5 months ago.

No problem. When you are at the aol.com mail website, Do you see a Trash folder icon or the Trash option on the left side? Scroll down on the left as needed.

What are the icons you see on the left side?

Please let me know. Thank you,

Customer: replied 5 months ago.
No trash icon on left side. Left hand side is : new mail, old mail. drafts, sent spam, recently deleted, contacts, calendar.
Expert:  Viet - Email Tech replied 5 months ago.

Click on Recently Deleted option on the left, then what do you see there? Please let me know. Thank you,

Customer: replied 5 months ago.
Clicked on that option - rename, empty, delete, keep all messages as new, ignore all messages, or new folder are the choices.
Expert:  Viet - Email Tech replied 5 months ago.

Don't right-click on the Recently Deleted option, but left-click on the Recently Deleted option, then do you see a list of deleted email messages on the right?

Customer: replied 5 months ago.
Left click brings up a message : "this folder is empty."
Expert:  Viet - Email Tech replied 5 months ago.

That's strange. Did you empty the Recently Deleted folder recently?

- If you delete one email message from folder New Mail (or Old Mail or Sent) now, does that deleted message go to Recently Deleted folder or not?

Please let me know. Thank you,

Customer: replied 5 months ago.
Goes directly to recently deleted.
Expert:  Viet - Email Tech replied 5 months ago.

That means it is working the way it's supposed to.

Did you empty the Recently Deleted folder recently?

Customer: replied 5 months ago.
Customer: replied 5 months ago.
emptied it yesterday
Expert:  Viet - Email Tech replied 5 months ago.

Sorry, that's the problem. From now on, please note that the Recently Deleted folder means the Trash folder.

Do you need anything else for now? Thank you,

Expert:  Viet - Email Tech replied 5 months ago.

Do you have any further question? Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 5 months ago.

I'm really sorry about this. Since you've already emptied your Recently Deleted folder, then unfortunately your emails are gone; they cannot be recovered. Your computer /email does have the Recently Deleted folder, which means Trash folder. Email providers use different terms for the trash folder, such as Trash, or Recently Deleted, or Deleted or Deleted Items, etc.

Do you have any other computer question / issue I can help with today?

Please reply at the box below. Thank you.