Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, whats the full name brand and model of your printer?
I need to know what model of epson, and also, what version of windows you have on your HP computer.
Such as windows 7, Or windows 8 or 10 ..
Also, what seems to be the issue with the printer.. Please answer these questions with as much detail as you can. Thank you,
Would you like me to connect to your computer from here , and repair the issue with the printer.. If so, we can connect via a secure remote session.
Otherwise, I can try and guide you via written support. How would you prefer to proceed?