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Hi my name is ***** ***** I can assist. This issue might better resolved with a secure remote assist where I can connect to your PC and fix the issue. Would you want to do this?
There is a fee for the question. You're only charged if we can resolve the issue.
The charge should've been conveyed to you at the start of the process. I can do a minimum of $5 for the remote connection if that works for you.
It will be $5 on top of the $53 for the question. Is that still acceptable? I can cancel it if that is too much.
No problem. I'll send it over to cancel. I hope they can get you problem resolved. Have a great rest of you day!