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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 36462
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Unable to log on to my 2 hotmail accounts; it has been over

Customer Question

Unable to log on to my 2 hotmail accounts; it has been over a month as out of state. What can I do? PC is Windows 7.
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

When you go to hotmail, it goes to her email account. Then in her email account, click on the small photo icon (or the name or any icon) at the upper right corner, then click on the option Sign out. Then go to hotmail.com website, then you can sign in your hotmail account. That's how you sign out / sign in any hotmail email account.

- Another method: Click on the website below:

https://outlook.live.com/owa/logoff.owa

, (that would automatically sign out any current hotmail account)

, then go to the hotmail.com website, then you can sign in any hotmail account you want.

When you are available, please reply at the box below to continue. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,