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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My computer is stuck on Choose your keyboard layout. this is

Customer Question

My computer is stuck on Choose your keyboard layout. this is windows 10
Submitted: 5 months ago.
Category: Email
Expert:  michelleclive replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

what is the make and model of the computer?

is it an upgrade from windows 7 to windows 10?

Customer: replied 5 months ago.
acer am3450-ur12p yes7 to 10
Expert:  michelleclive replied 5 months ago.

Try to unplug anything you have got connected to the comupter on the usb port apart from the keyboard and the mouse.
Unplug power cable and then press and hold down the power button for 30 seconds without connecting the power cord.

Expert:  michelleclive replied 5 months ago.

Once done plug in the power cord and turn on the computer, do not connect any thing apart from the keyboard and mouse.
let it boot up and let me know on which screen it freezes.

Customer: replied 5 months ago.
this did not help
Expert:  michelleclive replied 5 months ago.

on what screen does it freezes?

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