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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 34674
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP etc.
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I have virus on my laptop since yesterday and 't know what

Customer Question

I have virus on my laptop since yesterday and don't know what to do
Submitted: 4 months ago.
Category: Email
Expert:  Viet - Email Tech replied 4 months ago.


I'm sorry about the issue. Please do the following steps on your Mac laptop in order to fix this issue:

  1. Force quit the Safari application by clicking on the Apple logo / menu, then click on the option Force Quit (or press at the same time the 3 keys Command-Option-Esc on the keyboard)
  2. , then select the item Safari, then click on Force Quit button at the bottom, then click on Force Quit to confirm.
  3. Then press and keep holding the Shift key on the keyboard, and open Safari application
  4. , once Safari application is open, then release the Shift key.
    , then the virus popup should not appear any more.

Please reply at the box below to continue. Thank you.

Expert:  Viet - Email Tech replied 4 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,