My name is ***** ***** I will be able to assist. If your recovery e-mail account is not accessible, the best thing to do is call the Ancestry.com Support Number at 1-***-***-****. They will ask you questions about your account and update your account information.
Let me know if you need any more help, I'll leave the ticket open for your response. If I was able to answer your question, please rate my service with the stars above with 3 stars or higher if I was able to provide you with excellent service. Otherwise, I will continue to work on your issue until you are satisfied.