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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have forgotten the pass word I used when I purchased the

Customer Question

I have forgotten the pass word I used when I purchased the micosoft. Please help
JA: When did you last reset your username and password?
Customer: never have since purchase
JA: Tell me a bit more about what's going on so he can help you best.
Customer: Trying to get into Outlook and I can not because I can not remember the pass word.
JA: Is there anything else important you think the Email Technician should know?
Customer: My account is important because it contains some legal information.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Email
Expert:  Sandy replied 6 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Have you tried to reset the password ***** visiting:

https://account.live.com/password/reset

Choose, "I forgot my password", click Next and enter your Hotmail ID and follow on screen instructions to create a new password

Expert:  Sandy replied 6 months ago.

Please reply back to me and tell me the outcome.

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