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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6001
Experience:  I have 7+ years of experience in fixing emails issues.
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UNABLE TO GET INTO MY HOTMAIL ACCOUNT

Customer Question

UNABLE TO GET INTO MY HOTMAIL ACCOUNT
Submitted: 5 months ago.
Category: Email
Expert:  Sandy replied 5 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

A. Have you tried to reset your Hotmail account password ***** given under? If not, please follow these steps once:

Click the link:
https://account.live.com/password/reset
Choose, "I forgot my password", click Next and enter your Hotmail ID and follow on screen instructions to create a new password.

B. Have you filled out Hotmail recovery form and provided them an alternate working email address as contact email address? If not, please follow the steps given below:

Click the link:

Click Me

And fill out details. Please provide them your working alternate email account as a contact email address. They will get back to on this working alternate email account.

Please reply back to me at the box given below.

If this does not resolve the issue, please reply at the box given below. I will provide you another set of instructions.

A rating is only required when we are finished.

Thank you, Sandy

Customer: replied 4 months ago.
told to talk to you again about my Hotmail acct after trying Live.com twice
Expert:  Sandy replied 4 months ago.

Hi, Thank you for getting back to me again.

I provided you steps to reset your account password ***** Recovery form procedure.

Have you followed the steps provided? Do you get any response from Hotmail team on your alternate working email address?