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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I bought webroot thru the internet i have the key number i

Customer Question

i bought webroot thru the internet i have the key number i cant get it to download please help
Submitted: 11 months ago.
Category: Email
Expert:  Viet - Email Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when downloading?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 11 months ago.

windows 10 and yes you can do remote

Expert:  Viet - Email Tech replied 11 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=29fc2a13-5978-4155-bfb4-6726d2232dcf

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 11 months ago.

Thank you; please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=29fc2a13-5978-4155-bfb4-6726d2232dcf

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 11 months ago.

1. Click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/jr6qrvr

2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 11 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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