Hello & Welcome to JustAnswer. Thank you for your question.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
The $39 is for remote service, if you dont want remote we can continue here. I would suggest that you discuss rather the assuming and labeling us as crooks.
Who is your email with?
You don't need to pay $39 if you don't accept remote service. Since you are not accepting the remote service, i am going to assist you via this chat. Can you tell me who is your email with? the part after the @ symbol of your email address?
Please go to www.outlook.com and see if you can login to the webmail with your password?