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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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It keeps asking but doesn't accept

Customer Question

it keeps asking for password ***** doesn't accept
Submitted: 10 months ago.
Category: Email
Expert:  Kamil Anwar replied 10 months ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 10 months ago.
Expert:  Kamil Anwar replied 10 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 10 months ago.
this was supposed to be 18 dollars now 39 crooks
Expert:  Kamil Anwar replied 10 months ago.

The $39 is for remote service, if you dont want remote we can continue here. I would suggest that you discuss rather the assuming and labeling us as crooks.

Expert:  Kamil Anwar replied 10 months ago.

Who is your email with?

Customer: replied 10 months ago.
well it said if I get my answer it is 18 dollars now additional charge of 39
Customer: replied 10 months ago.
it is with outlook
Expert:  Kamil Anwar replied 10 months ago.

You don't need to pay $39 if you don't accept remote service. Since you are not accepting the remote service, i am going to assist you via this chat. Can you tell me who is your email with? the part after the @ symbol of your email address?

Customer: replied 10 months ago.
outlook.com
Expert:  Kamil Anwar replied 10 months ago.

Please go to www.outlook.com and see if you can login to the webmail with your password?

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