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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6002
Experience:  I have 7+ years of experience in fixing emails issues.
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When my mother purchased her computer we logged in under my

Customer Question

When my mother purchased her computer we logged in under my hotmail account to get into Windows. When we set up her new outlook account as the login for Windows we switched the log in and password ***** her new account but now I cannot log in to my hotmail accountnow.
Submitted: 6 months ago.
Category: Email
Expert:  Sandy replied 6 months ago.

Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.

May I connect with you remotely(over secure network session) to check/fix the issue directly?
Secure Remote support($9) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Customer: replied 6 months ago.
No, just send me what I need to do. My mother says no.
Expert:  Sandy replied 6 months ago.

Okay, I will you in the question and answer session now.

Click the link: https://hotmail.com

And check to which account it shows you logged in.

If it shows another account, please logout/signout of that account.

Click your name (upper right), then click Sign out.

Now, please try to log into your email account.

If you're not able to login, please reset the password ***** your Hotmail account as given under:

Click the link:

https://account.live.com/password/reset

Choose, "I forgot my password", click Next and enter your Hotmail ID and follow on screen instructions to create a new password.

If you have any other query regarding this issue, please do not hesitate to let me know.

Please take a second to rate my service by clicking stars at the top of the screen then submit.

Thank you, ***** *****

Expert:  Sandy replied 6 months ago.

Please check my answer and reply back to me if you have any other query. Please remember to rate.

Thank you, ***** *****

Expert:  Sandy replied 6 months ago.

Are you able to login into your Hotmail account?

If not, please let me know. I will help you further.

If yes, please take a second to rate my service.

Thank you, ***** *****